Welcome to WorldWidePetSupplies.com

Australian Shoppers please visit  www.worldwidepetsupplies.com.au 

International Shopper please visit www.worldwidepetsupplies.com website.

Terms & Conditions

Shipping policy

Most items will arrive for you in one combined packages, in order for us to offer the best prices possible some items are on occasion packaged and posted seperately or they may have different delivery dates that apply. Using our website and placing an order automatically forms your acceptance of our delivery and trade terms on this page.

When an order is placed it may take 48hrs (2 business days) for us to complete processeing orders to prepare for shipment depending on, some items can be processed sooner depending on the volume required for processing. Average delivery time is 15 business days from shipment. We will endeavour to get your items to you as soon as possible some items may therefore arrive to you earlier than other items on the same order this will not alter the shipping costs of your finalised order.

All orders are final and no refunds will be issued if incorrect shipping details are provided at point of sale.

 No refunds will be honoured on claims of non receipt of goods if an online refund form is not submiited via our website within 45 days of purchase or if our tracking clearly indicates the parcel as delivered. 

 Please note that all refund/orders enquiries or product requests must be submitted via our website.

On the odd occassion customs will inspect goods this can mean your order may be delayed up to a week and is completely out of our control. We will not refund orders that are delayed as a result of customs inspections. Orders inspected or delayed by customs takes an average of 22 business days to arrive and is dependent on when customs releases the goods for shipment locally. 

Our Fair Price Policy means that we promise to keep all our prices fair on every item everyday. So you will end up saving even more! Our existing customers are offered further discounts and promotions after initial purchase, when opting into our newsletter. Or like us on facebook to keep updated with our facebook only offers and promotions. 

With regards to the information and content in our site we take no responsibilty for product mis-use or incorrect content published and advise always to read every product instruction leaflet. Always consult with your vet on medication or treatment for your loved pets.