Australian Shoppers please visit www.worldwidepetsupplies.com.au
International Shopper please visit www.worldwidepetsupplies.com website.
About our Delivery and Shipping options.
Regarding Tick and Flea products you will see that we have an option for choosing your preferred delivery as approx15 working days.
When an order is placed it may take 48 hours (2 business days) for us to complete processing to prepare for shipment, processing may be sooner depending on volumes that are required to be processed. Orders are not dispatched on public holidays. We will endeavour to get your items to you as soon as possible some items may therefore arrive to you earlier than other items for the same order this will not alter the shiping costs of your finalised order.
NOTE: Customs may, on the odd occasion, choose to inspect an order, this may result in a delay and delivery time frame of approx 23 business days, this delay is beyond our control when this occurs. Refunds will not be honoured until after 25 Business days from date of shipping - Placing your order confirms acceptance of these shipping and delivery conditions.
Please see our terms and conditions.
Orders placed after 5pm Fridays AUstralian time will not be processed until the next Business day (Monday)
Our products are sourced Globally to find our customers the very best price for their pets. Errors on incorrect mailing addresses will not be refunded until or unless the package is returned. Orders can not be cancelled once processed, a processed status means your item has shipped and your shipping notice is either been sent or will be sent by COB.
Using our website and placing an order automatically forms your acceptance of our trade terms on this page.
Please ensure that you consider the delivery time and possible customs delays when ordering and plan ahead to ensure your pet has ample protection. Thereafter with a bit of forward planning you can save by using our 15 day delivery option at least a month before your next application would be due.
Note: Delays in post and customs inspections using the 15 day option are out of our control and therefore no refunds will be provided for orders that arrive shortly after this time frame.
For customers purchasing using eCheques please note your products will not be processed or dispatched until the funds have cleared please consider this as this will further delay the delivery of your goods.
All our products are the genuine article and are well within expiry dates unless otherwise clearly indicated.
When an order is placed it may take 48hrs (2 business days) for us to complete processing to prepare for shipment, processing may be sooner depending on volumes that are required to be processed. We will endeavour to get your items to you as soon as possible some items may therefore arrive to you earlier than other items on the same order this will not alter the shiping costs of your finalised order.
Please note: All orders are final and no refunds will be issued if incorrect shipping details are provided at point of sale.
If you request your parcel be left at the front door, we will not refund parcels that go missing or if non delivery is claimed.
If you have any questions regarding your order, please email us from our Contact Us page.